Refund policy
Last updated: October 16, 2026
Return and Refund Policy
At Rozaki Mosaic Studio, we sell digital PDF crochet patterns as instant downloads.
Digital products — no returns or refunds By completing your purchase, you acknowledge that you are buying a digital product and consent to immediate delivery of the digital content. In accordance with EU Consumer Rights Directive 2011/83/EU, you expressly waive your right of withdrawal once the download has begun. Therefore, we are unable to offer refunds or exchanges on digital products once downloaded.
If something goes wrong If you experience a technical issue with your download (e.g. the file is corrupted or the link does not work), please contact us at [rozaki.annette@gmail.com] and we will resolve it promptly.